Download Problems and How to Fix Them
- Invalid Link Error: Copy the Right LinkAn invalid link error means TapKlip cannot find a supported post link in the text you pasted. Use the complete address of an individual post, rather than a profile, search result, or feed.
- Private or Deleted Content: What to DoTapKlip downloads public content only, so private or deleted posts cannot be downloaded. If you see this message, check whether the post opens in a private browser window without signing in. If it does, try a fresh link.
- Login Required: Check Your Download LinkA login required message in TapKlip means the platform requires sign-in to view the linked content. Open the link in a private browser window to check access. TapKlip cannot download content that requires login.
- Platform outage: what to do nextA platform outage means TapKlip cannot currently download from one of its supported platforms. Check that the original post is public and still available, then wait a while before trying its link again.
- Video opens in a new tab instead of savingIf a video opens in a new tab from TapKlip, your browser is playing the file instead of saving it. Return to the results and select the main Download button, or use your browser’s save option if available.
Download problems and fixes: start here
Having trouble downloading with TapKlip? Start with the checks below to find out whether the problem is the link or access to the post. TapKlip supports public content from TikTok, Instagram, Facebook and Pinterest, with one box for four platforms.
- Copy a fresh link. Open the original post, use Share, then choose Copy link. Paste the full link into TapKlip and select Download.
- Check public access. Open the post in a browser where you are not logged in. Private posts, deleted content and posts that require login cannot be downloaded.
- Find the right fix. If the public post opens but the download fails, choose the relevant guide below or contact TapKlip with the post link and any message shown.
Find help for your download problem
- Invalid or incomplete link: check that your link leads to the post itself, not a profile or search page.
- Private or deleted content: check whether the post is still available for anyone to view.
- Login required: learn why posts that require sign-in cannot be downloaded.
- Video opens in a new tab: get help saving a video that opens in your browser instead of downloading.
Ready to try again? Open TapKlip to return to the downloader. If you still need help, note what happens when you select Download so you can describe the problem clearly.
Frequently asked questions
What should I do if TapKlip says my link is invalid?
Return to the original post and copy its full link from the Share menu. Paste it into TapKlip again, checking that nothing is missing and that it is a post link, not a profile link.
Can TapKlip download private or login-required content?
TapKlip downloads public content only. It cannot download private posts, deleted content or posts that require login. Check access by opening the post in a browser where you are not signed in.
What if a public link still will not download?
If a public link still fails after you copy it again, contact TapKlip with the post link and any message shown. Include the platform and device you are using, plus what happens when you select Download.
Updated November 5, 2026