Contact Support
Email TapKlip support at {email} for download help, questions, or feedback. If a download fails, include the public link you used, the error code shown, and your device and browser details so we can look into the problem.
Contact support by email
Send your questions or feedback to {email}. For help with a failed download, include the details below so we can understand what happened. Contact us directly by email; there is no contact form.
Help us understand a failed download
If a download did not work, include these details in your email:
- The public content link you used.
- The error code shown below the message, such as
Code: extractor_broken. - Your device and browser, such as Android with Chrome or iPhone with Safari.
- Roughly when the download failed.
Before emailing, open the link in a browser without logging in to check that the content is publicly available. TapKlip supports public content only. It cannot download private or deleted content, or content that requires you to log in.
Find help before you email
Start with these TapKlip guides for help with common download problems:
- Download problems and fixes: understand error messages and find out what to do next.
- Download guides: follow instructions for supported platforms and devices.
- Check an invalid link: learn how to copy and paste a complete content link.
- Content that requires login: learn why TapKlip cannot download content that requires you to log in.
Updated November 5, 2026